4GearHeadz: an online reseller of named brand outdoor clothing, hiking, camping, fishing, hunting, climbing, & sports gear for even the most discerning gear head.

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Sunday, May 11, 2008

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Store Policies

GearHeadz Guarantee:

At GearHeadz, we believe in the products we sell, and in the manufacturers who make them.That is why we will exchange, repair, or replace any gear found to be defective within one year of purchase. We cannot replace or exchange lost or stolen merchandise. Please follow the instructions in the GearHeadz Return Policy, and we will do our best to get you back outdoors as quickly as possible.

Thanks,

The GearHeadz Team

GearHeadz Return Policy

At GearHeadz, Customer satisfaction is our primary focus. That’s why we have a no questions asked return policy. If you don’t like what you bought from GearHeadz, send it back. We will replace your merchandise, exchange it for something else, or refund it. All merchandise in resellable condition may be returned for a refund within one year of purchase when accompanied by your receipt. If used and found defective, we will exchange or repair within one year of the purchase date when accompanied by your receipt. Save your packing materials and manufacturers warranty together with your GearHeadz sales receipt and invoice.

When returning merchandise to GearHeadz, please call us so that we may issue you a return authorization number (RA #). Please wrap the items and return them Parcel Post insured or UPS. Parcels must be returned shipping charges prepaid. C.O.D. returns will not be accepted and will be refused. Please include a letter telling us the reason for the return, along with the name, address, and zip code of the person who placed the order. Advise us if you are looking for a refund, exchange, or repair. GearHeadz will refund or prepay postage due to shipping errors or defects in merchandise. We will return ship via UPS Ground.

Mail Returns To:

GearHeadz

6101 Brewbaker Blvd

Montgomery, AL 36116

Attn: Return Department

Refunds:

For purchases made using a credit card, that card will be issued a refund, which will appear on your credit card statement.

Exchanges:

Exchanges of purchases made by credit card will be credited back to the card. The replacement item will then be rebilled.

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